Shipping policy

Shipping Policy

Order processing time
All orders are processed within 1-2 business days.
Orders are not shipped or delivered on weekends or holidays.

Delivery time
Once your order has been processed, the estimated delivery time is:
📦 7-14 business days

Delivery times may vary depending on your location, customs clearance and local postal services.

Shipping costs
We offer free shipping on all orders, unless otherwise stated at checkout.

Order tracking
Once your order has shipped, you will receive a confirmation email with your tracking information.
Please allow up to 48 hours for tracking updates to appear in the system.

Shipping destinations
We currently ship to the United States, the United Kingdom, Canada and Australia.
If your region is not available at checkout, please contact us at:
📧 thevelvia@hotmail.com

Customs, duties and taxes
Orders may be subject to customs duties, taxes or import fees set by your local customs authority.
These charges are the customer’s responsibility and are not included in the product price or shipping costs.

Incorrect address or delivery issues
Please make sure all shipping details are correct when placing your order.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If your package is delayed, lost, or shows as delivered but you haven’t received it, please contact us and we’ll do our best to help.

Contact
If you have any questions about shipping, contact us at:
📧 thevelvia@hotmail.com